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Use interactive forms and automated flows to gather client feedback, information, and orders directly on WhatsApp.
WhatsApp form is a digital form designed to collect information from customers directly within the chat interface. It’s a key feature of the official WhatsApp API, used for various purposes such as collecting feedback, generating quality leads, scheduling appointments, and registering for events.
Users find WhatsApp forms quick and easy to fill out as it open directly in WhatsApp, leading to more completions.
Improve user experience and make the process smooth and convenient. Users do not need to switch between apps or open a browser.
When a form is submitted, automated replies or messages can be sent quickly, improving conversion rates.
Replies are automatically synced with CRM for immediate tagging, lead monitoring, and workflow automation.
Manage appointments, product inquiries, or quote requests seamlessly without repeated questions or manual steps.
Collect customer details and interests for new sales opportunities.
Let users book appointments for services like doctor visits, salons, or car maintenance directly within the WhatsApp chat.
Get user feedback on products in an organized format that is quick and easy for customers to respond to.
Improve the method of collecting important information for high-value quotes, mainly in B2B or high-ticket sectors.
Lead users via a series of queries to prefer the right product to align with their needs.
See how WhatsApp Business Platform helps businesses boost marketing, streamline sales, and improve customer support.
Reach customers instantly with high-engagement broadcasts and personalized offers.
Convert chats into sales with automated workflows, lead management, and fast follow-ups.
Provide fast, reliable customer support with instant replies and automated ticket management.