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Team Inbox

Official Meta Partner

Manage WhatsApp Chats Smarter with Shared Team Inbox

Handle customer conversations, assign agents, and track performance, all from a single, unified WhatsApp inbox.

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WhatsApp Team Inbox

What is WhatsApp Team Inbox?

WhatsApp Team Inbox is a shared dashboard that lets multiple employees manage customer messages from one WhatsApp number. It's a key feature of Meta WhatsApp API, and it eliminates the need for individual accounts.

Key Features of WhatsApp Team Inbox

One WhatsApp Number, Multiple Team Members

Handle each customer's messages without the effort of handling different WhatsApp numbers.

  • Access every chat from a single or unified dashboard.
  • Add agents from 5 to 100, with different logins under the same WhatsApp number.
  • Never missed a message with quick AI-powered bot replies.
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One Number Multiple Team

Effortless Agent-to-Agent Communication

No need to take screenshots or switch chats to seek help anymore.

  • Directly assign chat or queries within the same interface.
  • Tag agents or handover tickets effectively.
  • Collaborate easily without leaving the WhatsApp screen.
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Agent-to-Agent Communication

Templates & Quick Replies

Increase accuracy and speed with pre-defined WhatsApp message templates and reply faster during communication.

  • Immediately reply to common FAQs, delivery updates, and general queries.
  • Optimize scalable and professional engagement every time.
  • Minimizes response time while enhancing customer experience.
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Templates & Quick Replies

How It Works

Follow these simple steps to setup and run CTWA ads.

1

Connect Number

Integrate your WhatsApp business number faster with the shared inbox.

2

Add Team

Add your team members to collaborate and handle chats together.

3

Assign Chats

Direct messages to the right agents to prevent overlaps.

4

Collaborate Instantly

Reply faster, leave internal messages, and work together effortlessly.

Department Wise Uses of WhatsApp Business Platform

See how WhatsApp Business Platform helps businesses boost marketing, streamline sales, and improve customer support.

WhatsApp for Marketing

Reach customers instantly with high-engagement broadcasts and personalized offers.

WhatsApp for Sales

Convert chats into sales with automated workflows, lead management, and fast follow-ups.

WhatsApp for Support

Provide fast, reliable customer support with instant replies and automated ticket management.